HOW TO REDEEM SAMPLES?
At the Products page, you will notice items with Zero (0) Naira value, these are samples.
You redeem samples by simply adding the item to cart and proceeding to check out, please note that you’re going to be charged for delivery. Due to logistic complications delivery is limited to certain locations only.
Once you completed your contact form and made payment for delivery, your sample will be on its way.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW DO I ACTIVATE MY ACCOUNT?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at sales@akumbomills.com
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Members who ship their orders within Nigeria should expect to receive their orders within two (2) to seven (7) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we use the Paystack payment channel.
CAN I PAY USING PAYSTACK WITHOUT A PAYSTACK ACCOUNT?
Yes! It is commonly misunderstood that a Paystack account is needed in order to make payments through Paystack. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paystack account, all you need is any Debit/Credit card stated below that is supported by Paystack.
By using Paystack, we can process & deliver your orders to you in a shorter time. Paystack is the easiest & most secure way to make payment online. No account needed.
WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?
Ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checking out.
HOW MANY FREE SAMPLES CAN I REDEEM?
Due to the limited quantity, each member should order 1 free sample.
WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away, instead, take a photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at sales@akumbomills.com
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at sales@akumbomills.com
2. In the event of lost mail, we will try to contact the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, and subject to availability.
WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG SAMPLE/MISSING SAMPLES?
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at sales@akumbomills.com
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event that the sample you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.
2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.
3. In the event that you’ve received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we’ll re-send the correct sample to you at no cost, subject to availability.